Refund policy
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Pointex c/o carnivoro GmbH
Florian Pointner
Franz-Brombach-Str. 11-13
85435 Erding
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
Withdrawal Information
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last good. if you have ordered multiple goods as part of a single order and these are delivered separately;
- at which point you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item, if you have ordered a product that is delivered in multiple partial shipments or pieces;
- at which point you or a third party named by you, who is not the carrier, has taken possession of the first item, if goods are delivered for regular delivery over a specified period as part of an order.
To exercise your right of withdrawal, you must inform us (carnivoro GmbH, Hauptstr. 5 85469 Walpertskirchen, Phone: +49 (0)8122 / 55363-43, Email: support@carnivoro.eu) with a clear declaration (e.g. inform you of your decision to revoke this contract by a letter sent by post or an email. You can use the attached sample cancellation form for this purpose, although it is not mandatory.
To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of the withdrawal
If you revoke this contract, we will refund you all payments we have received from you, excluding delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods promptly and in any case no later than 14 days from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any depreciation in the value of the goods if this depreciation is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.
Exclusion or.Reasons for expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not pre-manufactured and for which the consumer's individual choice or specification is decisive or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines, or illustrated publications, except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
- To carnivoro GmbH, Hauptstr. 5 85469 Walpertskirchen Email address:support@carnivoro.eu :
【PL14}- Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
【PL14}- Ordered on (*)/ received on (*)
【PL14}- Name of the consumer(s)
【PL14}- Address of the consumer(s)
【PL14}- Signature of the consumer(s) (only for notification on paper)
【PL14}- Date
(*) Please cross out what does not apply.