Refund policy

Please send parcels back to our logistics address!

Pointex c/o carnivoro GmbH
Florian Pointner
Franz-Brombach-Str. 11-13
85435 Erding

Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial activity nor to their self-employed professional activity.)

Instructions on withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

- on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered as a single delivery;

- on which you or a third party named by you, who is not the carrier, have or has taken possession of the last good, provided you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, have or has taken possession of the last partial shipment or the last piece, provided you have ordered a good that is delivered in several partial shipments or pieces;

- on which you or a third party named by you, who is not the carrier, have or has taken possession of the first good, provided that, as part of an order, goods are to be delivered on a regular basis over a defined period of time.

To exercise your right of withdrawal, you must inform us (carnivoro GmbH, Hauptstr. 5 85469 Walpertskirchen, phone no.: +49 (0)8122 / 55363-43, e-mail address: support@carnivoro.eu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, an e-mail or via our withdrawal form). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

Grounds for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the supply of goods that, after delivery and by reason of their nature, have been inseparably mixed with other items;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.


Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

- To carnivoro GmbH, Hauptstr. 5 85469 Walpertskirchen e-mail address: support@carnivoro.eu :

- I/ we (*) hereby withdraw from the contract concluded by me/ us (*) concerning the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.