Refund policy

Right of withdrawal for consumers
(The consumer is any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to his or her commercial or self-employed professional activity.)

Withdrawal policy

Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons.
The withdrawal period is 14 days from the day,

-To which you or a third party named by you, who is not the carrier, have taken possession of the goods. if you have ordered one or more goods as part of a single order and these are delivered or Become;

-On which you or a third party named by you, who is not the carrier, have taken possession of the last goods. If you have ordered several goods as part of a unified order and they are delivered separately;

-On which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece. Provided that you have ordered goods that are delivered in several partial items or pieces;

-On which you or a third party named by you, who is not the carrier, have taken possession of the first goods. Provided that goods are delivered for regular delivery over a specified period of time within the framework of an order.

In order to exercise your right of withdrawal, you must contact us (Teileexpert GmbH, Hauptstr. 5 85469 Walpertskirchen, Telefonnr. : + 49 (0) 8122 / 55363-43 E-mail address: by means of a clear declaration (e. g. a letter sent by post or an e-mail) of your decision to revoke this contract. You can use the attached model revocation form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before expiry of the withdrawal period.

Consequences of withdrawal

If you revoke this contract, we will have sent you all the payments we have received from you, excluding the cost of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most advantageous standard delivery offered by us), To repay immediately and at the latest within 14 days from the date on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the deadline of 14 days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to a handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

Exclusion or Reasons for extinction

The right of withdrawal does not apply to contracts

-For the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
-For the supply of goods that can quickly spoil or whose expiration date would quickly pass;
-For the supply of alcoholic beverages, the price of which was agreed upon the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
-For the supply of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

-For the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
-For the supply of goods, if after delivery they were inseparably mixed with other goods due to their nature;
-For the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample withdrawal form

(If you wish to revoke the contract, please fill out this form and return it.)

-ToParts expert GmbH, Hauptstr. 5 85469 Walpertskirchen E-mail address:

-I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
The provision of the following service (*)

-Ortered on (*)/received on (*)

-Name of the consumer (s)
-Address of the consumer (s)
-Signature of the consumer (s) (only in case of notification on paper)

(*) Delete inapplicable.