Terms of service
Terms and Conditions and Customer Information
I. Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (carnivoro GmbH) via the website https://www.carnivoro.eu/. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is objected to.
(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity. A trader is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their self-employed professional or commercial activity.
§ 2 Formation of the Contract
(1) The subject matter of the contract is the sale of goods .
(2) As soon as the respective product is posted on our website, we submit to you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.
(3) The contract is formed via the online shopping cart system as follows:
The goods intended for purchase are placed in the "cart". You can call up the "cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "checkout" or "continue to order" button (or a similar designation) and entering your personal data as well as the payment and shipping conditions, the order data are finally displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will either be taken to the order overview page in our online shop or forwarded to the website of the provider of the instant payment system.
If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data are displayed to you as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop.
Before submitting the order, you have the opportunity to review the details in the order overview once again, to change them (also via the "back" function of the internet browser) or to cancel the order.
By submitting the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order subject to payment", "pay" / "pay now" or a similar designation), you declare in a legally binding manner your acceptance of the offer, whereby the contract is formed.
(4) Your requests for the preparation of an offer are non-binding for you. We will then submit to you a binding offer in text form (e.g. by e-mail), which you can accept within 5 days (unless a different period is stated in the respective offer).
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place by e-mail, in part on an automated basis. You must therefore ensure that the e-mail address you have provided to us is correct, that receipt of the e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.
§ 3 Contract Term / Termination of Subscription Contracts
(1) The subscription contract concluded between you and us has the term stated in the respective offer, hereinafter referred to as the "initial term". An initial term of more than 2 years cannot be agreed.
(2) If the subscription contract is not terminated by one of the parties one month before the end of the initial term (unless a shorter period is provided for in the respective offer), it is tacitly extended for an indefinite period.
The extended contractual relationship can be terminated at any time with one month's notice (unless a shorter period is provided for in the respective offer).
(3) The right to terminate without notice for good cause remains unaffected by this.
(4) Any termination must be declared and transmitted either in text form (e.g. e-mail) or via the cancellation button ("cancel contracts here" or a similar designation) integrated on our website at www.carnivoro.eu/account/login.
§ 4 Right of Retention, Retention of Title
(1) You may exercise a right of retention only insofar as claims from the same contractual relationship are concerned.
(2) The goods remain our property until full payment of the purchase price.
§ 5 Warranty
(1) The statutory rights in respect of liability for defects apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as quickly as possible. If you fail to do so, this has no effect on your statutory warranty claims.
(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation is deemed to have been agreed only if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
§ 6 Choice of Law, Place of Performance, Place of Jurisdiction
(1) German law applies. In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence (principle of the more favourable law).
(2) The place of performance for all services arising from the business relationships existing with us as well as the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU, or if your place of residence or habitual residence is not known at the time the action is filed. The right to bring an action before the court at another statutory place of jurisdiction remains unaffected by this.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.
§ 7 Discounts / Discount Code
(1) Discounts cannot be combined
(2) Free products are also discounts (discounts on products)
(3) there is no legal entitlement to discounts.
(4) A discount code is personal and not intended to be passed on to third parties.
In the event of passing on or misuse, we reserve the right to refuse the discount.
§ 8 Sale in Customary Commercial Quantities
(1) The goods offered are sold exclusively in quantities customary in trade or in households.
(2) The provider reserves the right to reduce or reject orders or to withdraw from the contract if the quantity ordered exceeds normal private requirements in nature and scope or if commercial resale is suspected.
(3) Several orders from the same customer may be combined and reviewed with regard to the permissible sale quantity.
(4) The customer's statutory rights remain unaffected by this.
II. Customer Information
1. Identity of the Seller
carnivoro GmbH
Hautpstr. 5
85469 Walpertskirchen
Germany
Phone: +49 8122 / 55363-43
E-mail: support@carnivoro.eu
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr (https://ec.europa.eu/odr).
2. Information on the Formation of the Contract
The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Formation of the Contract" of our Terms and Conditions (Part I.).
3. Contract Language, Storage of the Contract Text
3.1. The contract language is German .
3.2. The full text of the contract is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After receipt of the order by us, the order data, the information legally required for distance selling contracts and the Terms and Conditions are sent to you once again by e-mail.
3.3. In the case of offer requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.
4. Essential Characteristics of the Goods or Service
The essential characteristics of the goods and/or service can be found in the respective offer.
5. Prices and Payment Arrangements
5.1. The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
5.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless delivery free of shipping costs has been promised.
5.3. Any costs incurred for money transfers (transfer or exchange rate fees charged by credit institutions) are to be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.
5.4. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.
5.5. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.
6. Delivery Conditions
6.1. The delivery conditions, the delivery date and, where applicable, any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
6.2. Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment passes to you only upon handover of the goods to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the trader or another person designated to carry out the shipment.
7. Statutory Liability for Defects
Liability for defects is governed by the provision "Warranty" in our Terms and Conditions (Part I).
8. Contract Term / Termination
Information on the term of the contract and the termination conditions can be found in the provision "Contract Term / Termination of Subscription Contracts" in our Terms and Conditions (Part I), as well as in the respective offer.
These Terms and Conditions and customer information were prepared by the lawyers of the Händlerbund specialising in IT law and are permanently checked for legal conformity. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warning letters. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service (https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service).
Last updated: 01.01.2022